Last updated: November 2026. Items marked [to complete] must be filled in with your business details before launch.

Refund and return policy

You can return most items within 7 days of delivery if they are unused and in their original packaging, in line with Saudi e‑commerce rules. Used items sold "as described" can be returned if they don't match the listing.
To start a return, email support@newusedmart.com with your order number (it starts with MT‑).
Refunds go back to the original payment method: card, Apple Pay and STC Pay refunds usually arrive within 5–14 business days depending on your bank. Cash‑on‑delivery orders are refunded by bank transfer.
Delivery fees are refunded when the item arrived damaged, wrong, or not as described.
Cars are arranged directly between buyer and seller after a test drive and are not paid through the website.

Terms of use

New Used Mart is an online marketplace for new and used products, operated by [legal business name, commercial registration or freelance certificate number] in the Kingdom of Saudi Arabia.
Prices are in Saudi riyals (SAR) and include VAT where it applies. The price you pay is the one shown at checkout.
Online payments are processed by Moyasar, a payment company licensed by the Saudi Central Bank. We never see or store your card details.
Sellers are responsible for describing their items honestly. We may remove listings that are misleading, unsafe or illegal, and close accounts that misuse the site.
Keep your password private. Sign‑in requires a code sent to your email.
These terms follow the laws of the Kingdom of Saudi Arabia.

What we collect: your name, email, mobile number, delivery addresses, orders, and listings you post. Payment card details are handled by Moyasar, not by us.
Why: to run your account, deliver orders, send sign‑in codes and order messages, and prevent fraud.
Who we share it with: delivery partners (your delivery address and phone), Moyasar (payments), and Brevo (to send emails). We don't sell your data.
Your rights: you can see and change your details in your account, delete your account at any time, or ask us at support@newusedmart.com, in line with Saudi Arabia's Personal Data Protection Law (PDPL).
Security: encrypted connections (HTTPS), hashed passwords, email sign‑in codes, and limited access to data.

الاسترجاع: يمكن إرجاع معظم المنتجات خلال 7 أيام من الاستلام إذا كانت غير مستخدمة وبتغليفها الأصلي. تواصل معنا على support@newusedmart.com مع رقم الطلب.
المبالغ المستردة: تعود إلى وسيلة الدفع نفسها خلال 5–14 يوم عمل حسب البنك.
الدفع: تتم المدفوعات الإلكترونية عبر ميسّر المرخّصة من البنك المركزي السعودي، ولا نرى بيانات بطاقتك أو نحتفظ بها.
الخصوصية: نجمع الاسم والبريد والجوال والعناوين والطلبات لتقديم الخدمة فقط، ولا نبيع بياناتك، وفق نظام حماية البيانات الشخصية.
التواصل: support@newusedmart.com